Repairing a Folding Tent: Replacement Parts for Your Pro-Tent Folding Pavilion
Pro-Tent folding tents stand out for their exceptional durability and top-notch Swiss quality. Should damage nevertheless occur due to heavy use or unforeseen circumstances, our customer service team will provide you with the right replacement parts—from individual frame components to tent fabrics and accessories. This not only saves you money but also sends a clear message about sustainability and resource conservation.
Folding tents from Pro-Tent are a true premium product characterized by high stability and durability. However, this exceptional quality does not, of course, mean that they are indestructible. Especially with frequent use, it’s entirely possible that parts may break. Should this ever happen, we won’t leave you to fend for yourself. After all, minor damage doesn’t mean you have to buy a new folding tent right away. Our excellent customer service will always provide you with the right replacement parts, making repairs easy.
Sustainability in Action Since 1989
Pro-Tent places great importance on repairs and replacement parts. Our primary goal is to ensure you have the best possible experience with your folding tent. That’s why we offer a product designed to last as long as possible. We support this approach by providing an almost complete range of replacement parts.
The concept of sustainability plays a particularly important role for us. We live in a society where people often prefer to throw things away rather than repair them—and where, in some cases, repairs aren’t even made possible. We prevent this waste of resources by providing you with the right replacement parts and the necessary know-how to repair your folding tent. This turns your Pro-Tent folding tent into a lifelong companion. As a company, we want to do our part to create a world that remains worth living in for future generations. We are convinced that quality and durability are key to true sustainability.
Spare Parts for Repairs
- Repairing the frame: Virtually all individual frame parts can be reordered. The folding tents are designed so that repairs can usually be carried out with just one tool (a Torx wrench), which is included as standard in the frame bag.
- Replacing tent fabrics: A damaged roof or worn-out side walls do not require purchasing an entirely new folding pavilion. Roofs and fabric panels can be reordered and replaced individually.
- Repairing accessories: We also provide replacements for accessories (e.g., a new cord for the guy line set).
How to Prevent Damage to Your Folding Pavilion
By following these five precautions, you can prevent most potential sources of damage and significantly extend the lifespan of your folding tent:
- Follow the instructions: Do not use excessive force when setting up or taking down the tent. If parts get stuck or jam, it’s usually due to improper handling, dirt, or existing damage.
- Secure properly: Always use the included guy line set. For extended use, check the weather forecast and always secure unattended tents.
- Use additional weights: When setting up the tent outdoors in windy conditions, anchor it further with weight plates or water weights.
- Store in a dry, clean place: Regularly clean dirt from the frame. After cleaning, treat telescoping inner support legs with a little silicone spray, and pack the fabric only when it is dry.
- Take transport safety precautions: Do not place heavy objects on top of the folding tent during transport.
Our customer service is here to assist you with repairs
A premium product like the Pro-Tent folding tents deserves premium service. We’re always here to listen to your concerns. If something is wrong with your folding tent, contact us by email or, in urgent cases, directly by phone.
Tip: Under “Downloads” (footer), you’ll find our spare parts lists with all individual components. You’re also welcome to send us a few photos or videos directly, along with a brief description of the problem. We’ll assess the damage and advise you personally on the best way to get replacement parts and have the repair done!
